Refund & Cancellation Policy

At Luxe Star, we aim to provide quality service and have established clear procedures for handling refund and cancellation requests. This policy explains how refunds and cancellations work for bookings made through our platform.

Customers must submit refund requests in writing to customer support at [email protected].

Faulty Transactions: In case of a faulty transaction or wrong booking, a full refund can be provided.

In-Progress Campaigns: When promotional work has already commenced, a pro-rated refund will be determined based on the services rendered and the remaining duration/deliverables.

Processing Timeline: Refunds are issued using the original payment method with an expected processing window of 5-7 business days.

Written cancellation notices should be submitted to our support team. Each request is evaluated individually and refunds are provided according to the refund policy guidelines above.

Modifications: If changes are required in any particular order (for example: script changes, celebrity changes, shoot changes, etc.), such modifications can be made depending on the order status and with respective additional charges.

Applicable cancellation fees (if any) will be communicated upon receipt of your request.

Luxe Star reserves the right to modify this policy periodically. Customers are encouraged to review this page regularly for any changes.

For all refund or cancellation requests, email [email protected] or WhatsApp +91-9625149654. Our team will respond within 24 hours.